Case Study

1. Improper management of lead data and customer information resulted in missed opportunities that had a negative impact on sales efforts

2. A disconnect between the Sales & Customer Service teams eventually led to customer dissatisfaction

3. With large amounts of unorganized sales data, there was no meaningful insight gained from past sales. Sales numbers remained steady but never improved.

VGlobal First set up a CRM for the client and established lead management guidelines. As a result, lead data began to be updated and followed up in a timely and consistent manner.

Our Sales Support team also bridged the gap between the Sales & Customer Service teams by streamlining communication procedures and extending visibility into the CRM to the service team.

We also set up data analysis tools that provide the client with actionable insights and help determine both best practices as well as areas of improvement.

The client has a well-organized sales cycle now and has seen a marked improvement in the sales volume. Since the completion of the trial phase, the client has increased the team at VGlobal First threefold.

Are there tasks that your sales team is too overwhelmed to complete? If there are, you might benefit from creating a Sales Support team. Drop us a note today to discuss how we can help you!